Privacy Policy

1. Who we are

Monetal Agency ("Monetal", "we", "us") is a digital design and development agency based in Warsaw, Poland. We operate the website monetal.agency (the "Website"). For the purposes of data protection law, we are the controller of personal data processed through the Website. Contact: hello@monetal.agency.

2. Scope

This policy explains what personal data we collect when you visit the Website, book a consultation, contact us or otherwise interact with us, how we use it, and what rights you have. It applies to visitors and prospective clients worldwide.

3. Data we collect

• Data you provide: name, email address, phone number, company name, project details, meeting preferences and any other information you include in forms, bookings, messages or calls.
• AI assistant data: messages you type into the Website's AI assistant and the responses generated.
• Usage data: IP address, browser type, device type, operating system, referring page, pages viewed, time spent and approximate location derived from the IP address.
• Cookies and similar technologies: see section 8.

We do not intentionally collect sensitive personal data. Please do not send it to us.

4. How we use your data and our legal bases

• To respond to enquiries, schedule and hold consultations, and provide quotes (performance of a contract or steps taken before entering one; legitimate interests).
• To deliver, support and invoice our services (contract; legal obligation).
• To operate and improve the Website and the AI assistant, and to understand how the Website is used (legitimate interests; consent where required for analytics cookies).
• To keep the Website secure and prevent abuse or fraud (legitimate interests).
• To comply with legal and tax obligations (legal obligation).
• To send you updates about our services, only where you have asked for them or where permitted by law; you can opt out at any time (consent; legitimate interests).

Where we rely on consent, you may withdraw it at any time without affecting prior processing.

5. Who we share data with

We do not sell your personal data. We share it only with service providers who process it on our behalf under appropriate agreements, such as providers of website hosting, analytics (for example Google Analytics), appointment scheduling, email and communication tools, AI services that power the assistant, and accounting and legal advisers. We may also disclose data where required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

6. International transfers

We are based in the European Union, and our providers may process data in other countries, including the United States. Where personal data is transferred outside the EEA, the UK or your country of residence, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses, adequacy decisions or equivalent mechanisms.

7. Retention

We keep personal data only as long as needed for the purposes above. As a general rule: enquiries and booking data for up to 24 months after our last contact; client and billing records for as long as required by tax and accounting law; analytics data according to the retention settings of the analytics provider. We then delete or anonymize the data.

8. Cookies and analytics

The Website may use cookies and similar technologies for essential functionality and, with your consent where required, for analytics. You can manage or delete cookies through your browser settings or any cookie banner we provide. Blocking some cookies may affect how the Website works.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, restrict or object to processing, withdraw consent, and not be subject to solely automated decisions with legal effect. Residents of the EEA and the UK may also lodge a complaint with their local data protection authority, including the Polish authority (UODO). Residents of California and other US states may have rights to know, delete, correct and opt out of the sale or sharing of personal data; we do not sell or share personal data for cross context behavioral advertising, and we will not discriminate against you for exercising your rights. To exercise any right, email hello@monetal.agency. We may need to verify your identity before responding.

10. Security

We use reasonable technical and organizational measures to protect personal data, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Third party links

The Website links to third party sites such as social media platforms. We are not responsible for their privacy practices; please review their policies.

12. Children

The Website is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.

13. Changes

We may update this policy from time to time. The latest version will always be available on the Website with the "Last updated" date above.

14. Contact

Questions or requests: hello@monetal.agency